We view ourselves as a “people service” company as much as a pet service company. We provide a personal touch by meeting every new customer and assessing their yard to ensure we understand and meet their specific needs.

We view ourselves as a “people service” company as much as a pet service company. We provide a personal touch by meeting every new customer and assessing their yard to ensure we understand and meet their specific needs.

When you sign up with us, we schedule an appointment to visit your home. This allows us to meet your pets, inspect the yard, and discuss your needs. This personalized approach ensures we deliver the best service for your yard’s unique requirements.

Yes, we do. If you feel your yard has not been serviced thoroughly, please let us know within 24 hours of our visit. We will arrange for a scooper to return by the end of the following business day, provided the yard remains accessible and in a serviceable condition.

We prefer that you email us with any comments or observations. If you prefer, you can also call us at (512) 423-3889. We will respond to your feedback by the end of the next business day.

We dispose of the waste by placing the bag in your roll-away trash can. If your trash can is kept inside your garage, we leave the bag next to the garage door farthest from the front door. We also offer removal of the poop bag for an additional charge of $10/month.

We do not offer bi-weekly service at this time. Our standard service is once per week.

Yes, we offer twice-a-week service depending on your location. We charge double the normal weekly rate for this service.

We carry a key ring for access, and if you have a code or combination lock, we enter the number into PILE for quick field reference.

Our #1 Rule is to leave the gate as we found it.

Your scooper is well trained to enter and exit your yard in a way ensures your dog has no opportunity to escape.

Yes, we will. In most cases, we can build trust with the dog while you are present. If problems persist, we may ask you to either keep the dog inside or make other arrangements to ensure a safe service.

Generally, no. We are in most areas only once a week to maximize efficiency and keep prices low. We appreciate your understanding.

Typically, we scoop one of the two areas, but arrangements can be made to cover both. There is an additional charge for weekly service for both front and back yards.

Not if you take your dogs with you or board them. Contact us before your vacation, and we will credit you for the missed weeks.

It is rare. There may be an occasion where a scooper schedule is changed to optimize the route.
If that happens. We will notify you at least one week in advance. We strive to minimize changes.

Yes, we work in all weather conditions as lo9ng as roads are safe and clear. However, extreme weather such as ice, snow, or heavy rain may delay our service. If rescheduling isn’t possible, we will clean up the accumulated waste during the next visit.

Overgrown or leaf-covered yards can make waste harder to spot. While we strive to clean as thoroughly as possible, our warranty may not apply if the yard is difficult to access. Please assist us by keeping the yard reasonably maintained.

Yes, we have an initial setup fee charged on the first visit. This fee is a one-time charge as long as the service is continuous.

No contract is required. You can cancel our service at any time with written notice.

One-time scoops are often for yards that are heavily soiled. Our pricing reflects the additional effort required and our focus on recurring business.

A $25 fee is charged for each bounced check, and the fee will be added to your bill. Accounts delinquent for 45 days or more will be sent to collections, with the fee passed on to the account.