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1. What do you do with the dog poop?
2. Will you service my yard less often than once
per week?
3. Do you service yards more often than once per
week?
4. What do you do about locked gates?
5. Do you lock and close the gate?
6. Our dog is a runner/escape artist. Is this a
problem?
7. I have a scary dog. Will you still scoop my yard?
8. Do you use anything like mace?
9. Can I change my service day?
10. Do you cover both the front and back yards?
11. Do I have to pay if I go on vacation?
12. Is my scooping day ever going to change?
13. Do you work in the rain?
14. I don't mow my yard every week. Is this a problem?
15. Do you charge extra for the first visit?
16. Do I have to sign a contract?
17. If I'm paying $9.50 per week, then why does
my invoice read $41.17 before tax is added?
18. Why are one-time scooping prices higher?
19. What is your bounced check policy/collections
policy?
20. How do I make comments or observations?
21. Do you have a warranty?
1. What do you do with the dog poop?
We leave the bag at your house in the roll-away trash can. If
you keep your trash can inside your garage, then we leave the
bag next to your garage door farthest away from your front door.
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2. Will you service my yard less often than
once per week?
We do not offer service every other week. We tried it when we
first started, but it makes billing more difficult so we now offer
only weekly service.
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3. Do you service yards more often than once
per week?
We do offer twice a week service on either Mondays and Thursdays,
Tuesdays and Fridays, or Mondays and Fridays depending on your
location. We are making two different trips so we just charge
double the normal weekly rate.
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4. What do you do about locked gates?
We carry a key ring for lock keys. If you have a code or combination
lock, we can keep the access number on our route sheet for reference.
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5. Do you lock and close the gate?
Our #1 Rule is to leave the gate the way we found it.
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6. Our dog is a runner/escape artist. Is this
a problem?
Not normally. We always are aware of the dogs in the yard as
we are entering and exiting. We are always carrying our tools
with us which generally makes the dogs keep their distance. These
tools also help to fill the voids between our bodies and the gate
discouraging even the quickest dogs.
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7. I have a scary dog. Will you still scoop
my yard?
Yes. In most cases we can make friends with the dog while you
are there and not have any further problems. If we continually
have problems, then we will ask you to either leave the dog in
the house while we scoop or make similar arrangements to help
avoid a bite.
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8. Do you use anything like mace?
No. We only carry dog biscuits with us. We find that it is usually
easier to earn a dog’s friendship through his stomach.
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9. Can I change my service day?
Not normally. We are in most areas only once a week. We are happy
to treat the bag if smell is the issue. It costs only $0.25 per week. We really appreciate
your understanding in this matter.
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10. Do you cover both the front and back yards?
Usually we scoop one of the two, but other arrangements can be
made. We will scoop both for $2.00 per week extra.
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11. Do I have to pay if I go on vacation?
Not if you take the dogs with you or board them. Contact us before
your vacation and we will credit you the skipped weeks.
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12. Is my scooping day ever going to change?
We periodically need to move your pick-up day to optimize our
use of personnel and growth. We will notify you at least one week
before the change takes effect. We appreciate your understanding
about these changes and we will try not to change your pick-up
day often.
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13. Do you work in the rain?
Yes, we work in all weather. Occasionally, due to ice, snow,
or unusually heavy rains, we may be unable to make your regularly
scheduled pick-up. If this happens, we will reschedule as soon
as possible. If we are unable to reschedule, we will clean up
the two-week accumulation on the next scheduled visit.
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14. I don’t mow my yard every week. Is
this a problem?
We are striving to provide the best service possible, but we
are only able to clean up what we can see. If the yard is overgrown
or covered in leaves, we have trouble mining all those hidden
treasures and our warranty may not apply. Please assist our search so we can keep your yard as
clean as possible.
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15. Do you charge extra for the first visit?
We do have a $25 initial cleanup fee that we add to
the normal weekly charge on the first visit.
This is only charged once as long as service is not interrupted.
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16. Do I have to sign a contract?
No, there are no contracts, but we prefer that you finish the
current month’s service.
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17. If I’m paying $9.50 per week, then
why does my invoice read $41.17 before tax is added?
We average the weekly cost over the entire year so the monthly
invoice amount is always the same regardless of how many times
we scoop during the month.
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18. Why are one-time scooping prices higher?
Due to the fact that one-time scoops tend to be for very dirty
yards, and that our main focus is on recurring business, we have
a different graduated price scale for this service.
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19. What is your bounced check policy/collections
policy?
We charge $25.00 for each bounced check and add it to your bill.
If an automatic checking transaction bounces, then the fee is
$28.00. All accounts that are delinquent 45 days or more will
be send to collections and the fee will be passed on to the account.
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20. How do I make comments or observations?
We prefer that you take the time to email
us about an issue, but feel free to call us at (512) 423-3889
if you prefer. We will respond within 24 hours except weekends.
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21. Do you have a warranty?
We warrant our work. If you ever feel that your yard has not been serviced thoroughly enough, then we will have a scooper back in your yard by the end of the following business day provided two conditions are met. First, that the yard is in serviceable condition, and Second, that we receive a call within 24 hours of our original service.
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